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Returns, Refunds and Exchanges Policy


How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email info@intersafety.co.uk  to request authorisation to return an item. Send your returned item to:
      Intersafety Limited
     Adlington Industrial Estate
     Macclesfield
     Cheshire
     SK10 4NL


2. Include in your package a signed letter stating the reason for your return and the original receipt. 


Return Exceptions
Some items cannot be returned if they are opened. These includes any item that is packaged with a seal.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 


Restocking Fee
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 


Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will not be subject to a restocking fee  but you still will have to pay return shipping. 



PAYMENT POLICY

Accepted Methods of Payment
  • Credit / debit Card (Visa, Master Card)
  • Cheque
  • Trade Account 

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Mailing Address For Check/Money Order
     Intersafety Limited
     Adlington Industrial Estate
     Macclesfield
     Cheshire
     SK10 4NL



SHIPPING POLICY

Turnaround
We aim to ship all stock orders within 48 hours Monday - Friday 8am - 5pm.

Carriers
We use the following carriers to deliver our orders:
  • UK Mail
  • Royal Mail
  • APC

Shipping Rates
The rate charged for the shipping of your order is based on the value of your order. Before the final checkout page you will be shown what the cost of shipping will be, you will have a chance to not place your order if you so wish 

Back Orders 
If an item goes on back order we will generally ship the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.