FAQs

We want you to be delighted with your purchase. Here are a few common queries that new customers have raised:

We understand that from time to time you may wish to return a product to us. The following information will help you with regards to the items purchased.

You may return these within 28 days and will receive a full refund if the original labels are on the product and they have not been used. If you have started to use a product and then feel it isn’t suitable, you can return it, but please note that we will not refund any product that has less than approximately 80% of the volume remaining.

We will refund the full costs of any item properly returned to us including the original delivery charges. Return postal charges however are non-refundable.

We are happy to offer you an exchange; however, you will need to pay the additional postage costs for the replacement item. These items will not be sent out until full postage costs have been received.

Categories: Guarantee, Returns

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